Privacy Policy

Privacy Policy

PrintX Design
Last Updated: 25th August 2025

At PrintX Design, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase from us.

By using our website (www.printxdesign.co.uk) or placing an order, you agree to the terms of this Privacy Policy.

1. Who We Are

PrintX Design

Email: admin@printxdesign.co.uk

Website: www.printxdesign.co.uk

We are the data controller responsible for handling your personal data in accordance with applicable UK data protection laws.

2. What Data We Collect

When you interact with us (e.g. browsing, ordering, or contacting us), we may collect the following types of personal data:

• Identity Data: Name, title
• Contact Data: Email address, telephone number, billing and shipping addresses
• Order Data: Product details, personalisation information
• Payment Data: Payment method, billing information (handled securely by third-party payment processors)
• Technical Data: IP address, browser type, time zone, and usage data via cookies (see section 7)
• Communication Data: Messages and enquiries submitted via forms or email

We do not collect or store your full card payment details — all transactions are securely processed through third-party payment gateways (e.g., Stripe, PayPal).

3. How We Use Your Information

We only use your personal data when permitted by law, typically in the following ways:

• To process and fulfil your order
• To communicate with you regarding your purchase or enquiry
• To personalise your order (e.g. applying submitted custom content)
• To improve our website and customer experience
• To comply with legal or tax obligations

We will never sell your data or share it with third parties for marketing purposes.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contractual necessity – to process and deliver your order
• Legitimate interests – to improve our services and operate our business
• Consent – when you opt-in to receive marketing (if applicable)
• Legal obligation – for accounting or tax compliance

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for accounting, legal, or tax reporting requirements.

Typically:

• Order and invoice data: retained for 6 years
• Contact or enquiry data: retained for up to 1 year
• Custom artwork/files: stored for up to 60 days post-fulfilment (unless requested otherwise)

6. How We Protect Your Data

We take appropriate technical and organisational measures to secure your data, including:

• SSL encryption on our website
• Secure payment gateways (no payment details stored on our servers)
• Restricted access to data for authorised personnel only

Despite these precautions, no internet transmission is ever 100% secure. We cannot guarantee the security of any information you transmit to us and do so at your own risk.

7. Cookies

Our website uses cookies to enhance user experience and collect anonymous data about site usage. Cookies help us understand how users interact with our site so we can improve functionality.

You can disable cookies via your browser settings, but some features may not function properly.

For more information, please see our Cookie Policy (or request a copy via email).

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing in certain circumstances
• Withdraw consent at any time (e.g. for marketing)

To exercise any of these rights, please contact us at admin@printxdesign.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Third-Party Links

Our website may contain links to third-party websites (e.g. payment providers, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their policies before submitting any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The most current version will always be available on our website with the effective date at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

📧 admin@printxdesign.co.uk

🌐 www.printxdesign.co.uk